Privacy Policy

1. Who We Are

Eleganza ("we", "us", "our") sells beds and mattresses online to customers in the United Kingdom. This policy explains what personal data we collect, why, and how we look after it.

2. Information We Collect

• Contact details you give us when ordering: name, email, phone number, delivery address.
• Order details: products purchased, order value, and order notes.
• Messages you send us via our contact form.
• Your email address, if you subscribe to our newsletter.

We do not collect or store payment card details on this website.

3. How We Use It

• To process, deliver and communicate with you about your order.
• To respond to enquiries sent through our contact form.
• To send occasional newsletter updates, only if you've subscribed.
• To meet our legal and accounting obligations.

4. Legal Basis

We process order and contact information under contract and legitimate interest grounds, and newsletter emails under your consent, in line with UK GDPR and the Data Protection Act 2018.

5. Sharing Your Data

We do not sell your personal data. We share order and delivery details only with couriers and service providers directly involved in fulfilling your order, and only to the extent necessary.

6. Your Rights

You can ask us to access, correct, or delete your personal data, or to unsubscribe from our newsletter at any time, by contacting us at eleganzaofficial18@gmail.com.

7. Contact

Questions about this policy can be sent to eleganzaofficial18@gmail.com.