Delivery and Returns

Delivery

Every bed and mattress is built to order, so please allow 5–10 working days for delivery across the UK. We'll confirm an estimated delivery window by email after you order, and again when your order is dispatched.

• Free delivery on every UK order.
• Some remote postcodes may take longer — contact us for an estimate before ordering.
• Someone will need to be available to receive and sign for larger items such as bed frames.
• Please check doorways and stairwells can accommodate your chosen size before ordering.

Returns and Cancellations

You may cancel your order at any point before it is dispatched, free of charge. Once delivered, you have 14 days to return an unused item for a full refund, in line with UK Consumer Contracts Regulations.

• Bed frames must be unused, unassembled, and in their original packaging.
• Mattresses are a hygiene product — returns are only accepted where the original hygiene seal and packaging remain intact and unopened.
• To start a return, contact us with your order number within 14 days of delivery.
• Return delivery costs may apply unless the item arrived faulty or incorrect.

Faulty or Damaged Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos of the issue and we'll arrange a free repair, replacement or refund.

Warranty

All Eleganza mattresses are covered by a multi-year manufacturer warranty against manufacturing defects under normal domestic use. This does not cover general wear, staining, or damage from improper use or an unsuitable bed base.